Coordinate a repair between your tenant and a contractor.
HomeRelay coordinates an authorized repair between your tenant and your contractor so you do not have to relay messages back and forth. AI triages today’s report, your saved operating rules control vendor contact, and HomeRelay lines up the time once the repair is authorized. Plans start at $69/mo.
How do I coordinate a repair between my tenant and a contractor?
With HomeRelay, the tenant reports the problem and AI reads today’s evidence to work out the trade, urgency, and a rough cost. The saved operating rules determine whether vendor contact is already authorized or needs the landlord’s approval. Once authorized, HomeRelay sends the selected contractor the details and coordinates a time with the tenant.
Can AI schedule a repair between a tenant and a contractor for me?
Yes, after the saved operating rules or the landlord’s approval authorize vendor contact. HomeRelay asks when the tenant is available, sends the selected contractor the job and location, and coordinates a slot that works for both, including reschedules and confirmations. The landlord gets a summary instead of relaying every text.
Who talks to the tenant and who talks to the contractor?
HomeRelay talks to both, separately, and acts as the go-between. It messages the tenant in plain, simple language and messages your contractor with the job specifics, then relays only what each side needs. Every message HomeRelay's AI sends on your behalf identifies itself as HomeRelay's AI assistant, so nobody is misled about who is texting them. When you write a message yourself and HomeRelay relays it, it is delivered as coming from you.
What happens if the contractor does not respond or does not show up?
HomeRelay checks current state and follows the landlord’s saved escalation rule. If the contractor does not reply within the set window or no-shows after accepting, HomeRelay keeps the exception visible, follows the next authorized step, and alerts the landlord if the repair cannot keep moving.
Do I have to approve the repair before it happens?
That is set per trade in Operating rules. Full Auto can coordinate an authorized repair under saved limits, Approve First waits for the landlord before vendor contact, and Manual leaves the repair to the landlord. The AI cannot expand its own authority. Incident-class dangers use the separate 911 path, where no repair vendor is sent during the incident.
What about an emergency like a gas leak or no heat?
HomeRelay separates incident response from repair coordination. A gas smell, fire, or similar danger tells the tenant to get out and call 911, alerts the landlord, and sends no repair vendor during the incident. Afterward, HomeRelay asks the landlord what needs repair. A habitability issue such as no heat takes the faster repair path, with a landlord alert if vendor contact cannot be confirmed.
Is this just a group chat between my tenant and the contractor?
No. HomeRelay does not put your tenant and contractor in a shared chat and step back. It runs the coordination between them and keeps the two from having to negotiate directly. You get a read-only record of the exchange so you can see what happened, and HomeRelay stays the one brokering the schedule, the reminders, and the follow-up.
What does it cost to coordinate repairs this way?
HomeRelay is a flat $69/mo up to 5 units, or $99/mo up to 10, for your whole account; past 10 units, add $5 a door. There is no per-address fee and no cut of your rent. The first 25 landlords get $49/mo for 1 to 5 units or $69/mo for 6 to 10 units, locked for 24 months. You can start a free trial with a card that is not charged until the trial converts.