Coordinate a repair between your tenant and a contractor, automatically.
HomeRelay coordinates the repair between your tenant and your contractor so you do not have to relay messages back and forth. AI triages the request, lines up a time that works for both sides, and keeps you in control, for a flat $69/mo.
How do I coordinate a repair between my tenant and a contractor?
With HomeRelay, the tenant reports the problem and HomeRelay handles the coordination from there. The tenant scans a QR code and describes the issue with no app and no login. AI reads it, works out the trade, urgency, and a rough cost, then contacts your contractor with the details and brokers a time that fits both the tenant and the contractor. You do not have to be the middle of the conversation.
Can AI schedule a repair between a tenant and a contractor for me?
Yes. HomeRelay's AI schedules the repair by talking to each side and matching their times. It asks the tenant when they are available, sends your contractor the job and the location, and settles on a slot that works for both, including reschedules and confirmations. You get a summary instead of a dozen texts.
Who talks to the tenant and who talks to the contractor?
HomeRelay talks to both, separately, and acts as the go-between. It messages the tenant in plain, simple language and messages your contractor with the job specifics, then relays only what each side needs. Every message HomeRelay's AI sends on your behalf identifies itself as HomeRelay's AI assistant, so nobody is misled about who is texting them. When you write a message yourself and HomeRelay relays it, it is delivered as coming from you.
What happens if the contractor does not respond or does not show up?
HomeRelay escalates automatically. If a contractor does not reply within the window you set, it moves on to the next vendor on your roster. If a vendor accepts and then no-shows, HomeRelay catches it and reassigns, and it alerts you through a ladder of text, call, email, and in-app notice so a stalled repair does not sit silently.
Do I have to approve the repair before it happens?
That is up to you, and you set it per trade. HomeRelay's Automation Hub has three modes: Full Auto, where it handles the whole repair and sends you a summary; Approve First, where it triages and waits for your go before anyone is dispatched; and Manual, where you run it yourself. You can also set a cost threshold so small jobs proceed and larger ones pause for your sign-off.
What about an emergency like a gas leak or no heat?
HomeRelay treats safety and habitability issues as emergencies and moves fast. If a tenant describes something dangerous like a gas smell, the AI tells them to call 911 first, and the request skips the slower inspect-first path and goes straight out to a vendor. Emergencies are never held for approval.
Is this just a group chat between my tenant and the contractor?
No. HomeRelay does not put your tenant and contractor in a shared chat and step back. It runs the coordination between them and keeps the two from having to negotiate directly. You get a read-only record of the exchange so you can see what happened, and HomeRelay stays the one brokering the schedule, the reminders, and the follow-up.
What does it cost to coordinate repairs this way?
HomeRelay is a flat $69/mo for 1 to 4 units, or $99/mo for 5 and up, for your whole account, up to 10 properties, with no per-unit fee and no cut of your rent. The first 100 landlords get $49/mo for 1 to 4 units or $69/mo for 5 and up, locked for 24 months. You can start a free trial with a card that is not charged until the trial converts.