How HomeRelay makes money (and how we don't).

How we make money.

$69/month flat for 1 to 4 units, $99/month for 5 and up. No per-unit, no per-address charges. Your band is set by unit count, not by how many addresses you own: a single-family, a duplex, or a quadplex is $69/month, and 5 units and up is $99/month, whether they sit at one address or scatter across several houses. Same price every month, charged via Stripe.

Founder's Club: the first 100 landlords lock in the Founder's Club rate for 24 months, about 30% off the standard rate: $49/month for 1 to 4 units, or $69/month for 5 and up. See the Founder's Club page for the details on what happens at month 25.

How we don't make money.

We never touch your rent.

Rent collection runs through Stripe Connect, landlord-direct. The money flows from tenant to your bank account; HomeRelay is not in the middle, doesn't hold the funds, doesn't process the transaction, doesn't take a percentage. No $2.35-per-EFT, no per-ACH fee, no card-processing markup. Stripe's standard processing fees go landlord-direct.

We never mark up your repairs.

When a vendor sends an invoice, it goes from the vendor to the landlord. HomeRelay doesn't process invoices, doesn't add a 10-20% "coordination fee," doesn't insert itself into the billing flow. The vendor gets paid the price they quoted, you pay what they charge.

We never charge your vendors.

No lead-gen fees, no per-job commissions, no "verified pro" badges for sale, no subscription tier they need to maintain to keep receiving work. Vendors get an SMS, accept the job, and that's the entire relationship with HomeRelay. They don't even need an account to use the system.

This is the moat. Tools that monetize the vendor side have to steer you toward their network. We can't, because we don't have one. What else we don't do →

We never sell your data.

No analytics SDKs that share PII to ad networks. No Google Ads pixel, no Meta pixel, no TikTok pixel, no session-replay tools. See the privacy policy for the exact list of sub-processors and what each one does. The list is short because the use case is simple.

What we'd charge for in five years.

We're putting this in writing so future-us can be held to it:

• Flat-priced add-ons, never per-transaction. If we add an optional integration (calendar sync, accounting export, branded tenant portal), it's a flat number per month. Not a percentage of anything.
• The Standard subscription stays flat. If we raise the new-customer price, existing customers' rate-lock applies (24 months for Founder's Club; signup-day rate for everyone else).
• No usage-based dispatch fees. The 24/7 AI triage, the SMS sends, the escalation ladder, the calendar math, all included. If we ever want a "Pro tier," it's a flat upgrade, never a meter on tenant volume.
• No vendor-side revenue. Period. If that ever changes, this promise comes off the page.