Maintenance dispatch software for landlords.
Maintenance dispatch software takes a tenant's repair request and runs it to done: triage the issue, pick the vendor, make contact, chase the response, and reassign if someone flakes. HomeRelay is dispatch software built for landlords who self-manage 1-10 units. Most landlord tools track maintenance, and tracking still leaves you making all the calls. Dispatch is the part that actually gives you your evenings back.
What is maintenance dispatch software?
Maintenance dispatch software, like HomeRelay, contacts your vendors and manages the repair to completion instead of just logging the request. Dispatch means the system ranks your vendors, reaches out to them by text and phone, escalates when nobody answers, reassigns when someone no-shows, and settles the schedule between the tenant and the vendor. A maintenance tracker gives you a tidy list of open problems. Dispatch software works the list.
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What happens when a tenant reports a problem?
HomeRelay runs the whole loop from report to resolution. The tenant scans a QR code and describes the issue with no app and no login. AI reads it, works out the trade, urgency, and a rough cost. Then HomeRelay contacts your own vendors with the job details, chases a response, and brokers a time that fits both the tenant and the vendor. You get a summary, not a thread to manage.
What is the difference between tracking a work order and dispatching it?
Tracking records the problem; dispatching solves it, and HomeRelay is built for the second job. With a tracker, the tenant's request lands in your inbox and you still call three vendors, relay the tenant's schedule, and follow up when nobody answers. Spreadsheets and trackers log. They do not act. If the tool cannot call a plumber or tell a tenant someone is coming, you are still the dispatcher, just with better records.
Does dispatch software mean the AI makes all the decisions?
No. HomeRelay handles the phone tag within the operating rules you set. Full Auto can coordinate a request and send you a summary; Approve First waits for your go before vendor contact; Manual leaves the job with you. Cost thresholds decide what can proceed and what waits for your approval, and there is a global pause for vendor contact. Safety and habitability reports enter a separate escalation path instead of being silently downgraded to an ordinary request.
Do my vendors need an account or an app?
No. Your vendors never need a HomeRelay account, an app, or a login. You bring your own plumber, electrician, and handyman, and HomeRelay reaches them by text and phone with the job details. They reply to accept, and that is it. Your vendor relationships stay yours, and if you leave HomeRelay they are unaffected because HomeRelay was never in the middle of them.
What happens if a vendor never answers or does not show up?
HomeRelay escalates automatically. If a contractor does not reply within the window you set, it moves on to the next vendor on your roster. If a vendor accepts and then no-shows, HomeRelay catches it and reassigns, and it alerts you through a ladder of text, call, email, and in-app notice so a stalled repair does not sit silently. This is the part of the job that eats self-managing landlords alive, and it is the exact part dispatch software exists to run.
How much does maintenance dispatch software cost?
HomeRelay is a flat $69/mo up to 5 units, or $99/mo up to 10, for your whole account, with no per-address fee and no cut of your rent; past 10 units, add $5 a door. For scale: property managers charge 8 to 12% of rent, often $750 to $1,200 a month on a portfolio. The first 25 landlords get the Founder's Club rate: $49/mo for 1 to 5 units or $69/mo for 6 to 10 units, locked for 24 months. You can start a free trial with a card on file that is not charged until the trial converts.
Is HomeRelay proven?
HomeRelay is new. We would rather tell you that than dress it up. What we are sure of is the design: maintenance, run end-to-end, for landlords who manage their own units, with your rent and your vendor relationships left in your hands. Try the live demo with sample data and judge it yourself before you pay anything.
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