QR code maintenance requests, from scan to fixed.
HomeRelay gives every rental unit its own QR code, and that code is the entire tenant experience: scan it, describe the problem, done. No app to download, no account to create, no password to reset. Here is exactly what happens on both sides, from the scan to the finished repair.
How do QR code maintenance requests work?
With HomeRelay, the tenant scans the QR code posted in their unit, which opens a mobile web portal where they describe the problem to an AI-guided chat and add photos. The AI asks the clarifying questions you would ask, what is leaking, how fast, since when, then works out the trade, urgency, and a rough cost. From there HomeRelay contacts your own vendors and coordinates the repair. The tenant's part took two minutes on the phone already in their hand.
Do tenants need an app or an account to report maintenance?
No. HomeRelay's tenant portal is a web page that opens from the QR scan, with no app download, no login, and no account creation. This matters more than it sounds. Tenants will not install an app for their landlord, and every login screen between a tenant and a report means more problems arriving as texts to your personal phone instead. The QR code works in seconds from any phone, which is why the reports actually come through it.
What stops someone from filing a fake request with the QR code?
HomeRelay checks every submission with the tenant on file, and one reply from them cancels it. When a request comes in, a confirmation text goes to the phone you have on record for that unit. A real tenant ignores it and everything proceeds. If the request was not theirs, a wrong unit's code, a prank, a kid with the phone, one reply cancels it and you are alerted with the submission details. Emergencies never wait on this step.
Can tenants see the status of their request?
Yes. HomeRelay's portal shows the tenant a live status timeline for their request, from submitted through a repair pro accepting and the visit getting scheduled, to all done. Each stage carries a plain line about what happens next, so the tenant never submits a request and goes dark, and you never get the "any update?" text, because the update is already in their pocket. Past requests stay visible with their full history.
What else can tenants do from the QR portal?
The same QR code handles questions, property info, and rent, so HomeRelay becomes the one door for everything tenants used to text you about. Tenants can ask lease questions and get answers drawn from the lease documents you uploaded. They can find emergency contacts and property rules. And if you choose to turn it on, they can pay rent there too, straight to your own account, because HomeRelay never holds your rent and never takes a cut. Rent stays optional; plenty of landlords use the portal for maintenance alone.
How do I get the QR codes?
HomeRelay generates a unique QR code for every unit automatically, with a printable poster for each one. Print it, put it somewhere a tenant actually looks, inside a kitchen cabinet door, by the breaker panel, next to the water heater, and the intake channel exists. New tenant moves in, same code works. That is the entire rollout.
What does QR code maintenance intake cost?
The QR portal is part of HomeRelay's flat plan: $69/mo for 1 to 4 units, or $99/mo for 5 and up, for your whole account, up to 10 properties. There is no per-unit fee and no per-request fee, and the codes themselves are unlimited. The first 100 landlords get the Founder's Club rate: $49/mo for 1 to 4 units or $69/mo for 5 and up, locked for 24 months. HomeRelay is new, so try the live demo with sample data and judge the tenant experience yourself.
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