Maintenance software for landlords who self-manage on purpose.
You self-manage by choice. You know your buildings, you picked your tenants, and nobody will watch your margins the way you do. The coordination is the part that does not need to be yours. HomeRelay runs the maintenance loop end to end for landlords who manage their own 1 to 10 units, at a flat $69/mo for 1 to 4 units or $99/mo for 5 and up, and leaves every decision with you.
What is the best way for a self-managing landlord to handle maintenance?
The best maintenance setup for a self-managing landlord is one that runs the loop instead of logging it, and that one job is what HomeRelay does. Most landlord software gives you a work-order inbox: the request gets recorded, and every call after that is still yours. Dispatch is a different job. It means ranking your vendors, contacting them, escalating when nobody answers, reassigning when someone no-shows, and settling a time the tenant can actually make.
How does HomeRelay handle a maintenance request from start to finish?
HomeRelay runs a maintenance request from tenant report to closed ticket without you relaying messages. The tenant scans a QR code and describes the issue with no app and no login. AI reads it, works out the trade, urgency, and a rough cost, then messages your contractor with the job specifics. If a contractor does not reply within the window you set, it moves on to the next vendor on your roster. If a vendor accepts and then no-shows, HomeRelay catches it and reassigns. It brokers a time that fits both the tenant and the contractor, and when the work is done the tenant confirms it, the invoice lands parsed and ready for your review, and the cost is logged against the property.
Do my tenants need an app or an account?
No. Tenants scan a QR code posted in the unit and report the issue from their phone's browser, with no app, no account, and no login. That matters more than it sounds: a tenant will not download an app for their landlord, and an intake channel only works if tenants actually use it instead of texting you at 11pm.
Do my vendors need an account or an app?
No. Your vendors never need a HomeRelay account, an app, or a login. You bring your own plumber, electrician, and handyman, and HomeRelay reaches them by text and phone with the job details. They reply to accept, and that is it. Your vendor relationships stay yours, and if you leave HomeRelay they are unaffected because HomeRelay was never in the middle of them.
Can I control what runs automatically?
Yes. HomeRelay has an Automation Hub with three modes you set per trade: Full Auto, where AI handles the whole request and sends you a summary; Approve First, where AI triages and waits for your go; and Manual, where you handle it yourself. Cost thresholds decide what goes out on its own and what waits for your sign-off, and there is a global pause for everything. Emergencies with a safety or habitability flag always go out right away.
Does HomeRelay touch my rent?
No. HomeRelay never holds your rent and never takes a cut. If you collect rent through HomeRelay it runs on your own Stripe account and lands with you directly. The only thing you pay HomeRelay is the flat subscription: $69/mo for 1 to 4 units, or $99/mo for 5 and up.
Is HomeRelay for landlords who want to be completely hands-off?
No. HomeRelay is built for landlords who self-manage on purpose and want the grunt work gone, not for owners who want to stop paying attention. It assumes competence: your vendors, your spend thresholds, your call on the big jobs. If you want someone else to own the decisions entirely, that is a property manager, and we compare the two honestly. HomeRelay also deliberately does one job. It is not accounting, not screening, not listing syndication.
What does it cost?
HomeRelay is a flat $69/mo for 1 to 4 units, or $99/mo for 5 and up, for your whole account, up to 10 properties. There is no per-unit fee, no per-address fee, and no cut of your rent. The first 100 landlords get the Founder's Club rate: $49/mo for 1 to 4 units or $69/mo for 5 and up, locked for 24 months. You can start a free trial with a card on file that is not charged until the trial converts. HomeRelay is new. We would rather tell you that than dress it up, and the live demo runs on sample data so you can judge it before you pay anything.
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No charges during your trial.